Shipping

Hot Weather/Summer Shipping Advisory:
Ice packs are available at checkout.  Please be advised, however, that we make no guarantees that your items will not melt in extreme heat.  If it does melt, please allow the item to cool before handling or attempting to open.  Refunds will generally not be given for heat-damaged items (some exceptions may apply-please reach out to us with any questions or concerns).  USPS does not consider melted items to be a valid damage claim.  Please be aware of the weather in the delivery area and order accordingly.  
If you feel your package may require additional ice packs or special handling, please reach out to us via email at contact@hellosweetscandy.com.  Additional charges may apply.
We will be limiting the amount of chocolate for sale on the website until fall, but we do have many hot weather-friendly candy options available.
Thank you!
 
Shipping. 
Shipping is available within the United States for a flat rate fee of $7.50 per order.
Orders will be processed within 3 to 5 business days of receipt under normal circumstances.  Due to increased volume during peak periods processing times may increase.  Your orders are important to us!

Stated delivery times are carrier provided estimates.  Delivery times are not guaranteed service levels.  In all cases, to keep shipping costs low, we ship the most economical way possible.
Order Pick-up
Our store is located in City of Tonawanda, NY. You are always welcome to pick up your order and avoid shipping costs. Just be sure to choose the Store Pickup option at checkout. You will receive an email as soon as your order is ready for pick-up. It can take up to three business days to have your order ready.
 
Pickup Hours are during normal Store Hours:
 
Sunday & Monday: Closed
Tuesday: 1pm – 6pm
Wednesday: 1pm – 630pm
Thursday: 1pm – 6pm
Friday: 1pm – 7pm
Saturday: 11am – 4pm
 

Incorrect Shipping Address

If a package is returned to us due to an incorrect address entered by the customer at checkout, the customer will be responsible for original shipping charges. If the customer wishes to have the package resent, they will be responsible for an additional $7.50 shipping charge. If the customer wants a refund, one will be issued upon request, minus the original shipping charges and a 10% restocking fee.
Please contact us if you entered an incorrect shipping address at checkout. The address can be updated prior to the shipment being sent out, with no cost to the customer. Unfortunately, if an incorrect address is entered and the package is not returned to Hello Sweets, no refund can be offered. 
 

Damage Packages

It rarely happens, but if damage to a package is incurred during transit please contact us at contact@hellosweetscandy.com or call us at 716-957-3997 within 48 hours of receiving the package. Please include pictures and a detailed explanation of the damage within your email.

RETURNS:
We are sorry, but for simple health reasons we cannot accept any candy for a refund unless it is damaged in transit. However, we understand that there are exceptions to every rule. If you have a question regarding a return, please contact us to see how we can help you.

We are located in and ship Tonawanda, NY. Make note, Melted candy using any method of shipping is NOT considered a damage claim. Shippers do NOT air condition their cargo.  Please take the weather into consideration when ordering your product. Most shipments will arrive within 1-3 business days via USPS Priority mail after shipped, but we do not make any guarantee regarding shipping times.
As with anything, a mistake can happen. Please check your order within 48 hours. Any mistakes or damages not reported after 48 hours are no longer valid.
SHIPPING UPDATE:
Multiple orders will no longer be packaged together unless we receive an emailed request asking us to do so at contact@hellosweetscandy.com.  Moving forward, each order will be sent separately.